Maintenance
Onsite support options will help meet your availability objectives and are available in several levels.
CEC provides support for many new and legacy products made by other manufacturers. Maintenance for these products, and warranty service, if available, vary based on the specific product or manufacturer.
Single-source services designed to help keep your multivendor environment operating at peak performance.
Hardware and application maintenance is critical to keep your facilities and systems running. Explore the Hardware and Service Level tab to see how we can be available 24x7 to support your needs for continuous system availability.
Our comprehensive hardware maintenance and warranty services are designed to protect your multivendor environment during both in-warranty and post-warranty periods. Whether you want to upgrade your service for in-warranty new or legacy equipment or extend your post-warranty maintenance coverage, we offer experienced technicians, an extensive parts and partner network, and flexible service level options designed to meet your specific business needs.
Call us today to see if we can help you with your maintenance needs for your mission critical facility.
Your Data Center systems must be available to meet the demands of your business, whether for mission-critical applications or budgetary considerations. CEC offers a full range of support levels designed to help meet your needs during both the warranty and post-warranty periods.
These levels and service options are designed to help you manage Facilities costs within the requirements of your business. The service levels described here are those most frequently available.
24x7x4 Hour Response
When onsite service is required, a service technician is scheduled to arrive at your site within 24 hours of receiving the call, but typically arrives within two to four hours after remote problem determination is completed. And for those critical applications, you may want to request specific response objectives, after the remote problem determination is completed. These special objectives are available, depending on product and geographic location.
9x5x4 Hour Response
Service is provided Monday - Friday, 8:00 a.m. - 5:00 p.m.local time, excluding holidays. A service technician is scheduled to arrive at your site within 4 hours after remote problem determination is completed. If it is determined, after 1:00 p.m., that onsite service is needed, you can expect the service technician to arrive the morning of the following business day. For noncritical service requests, a service technician will arrive by the end of the following business day.
9x5 Next Business Day
A service technician is scheduled to arrive at your site on the business day after we receive your call. The business day is Monday through Friday, 8:00 a.m. - 5:00 p.m. local time, excluding holidays.
Remote Technical Support
Telephone or electronic support is usually the first choice for high availability and low cost. Very often our trained specialists with product-specific skills, solve your problems, however when that is not an option, another support option will help meet your availability objectives.
Software Technical Support
CEC software technical support service provides comprehensive, 24x7 software technical support services for selected third-party software.
CEC engineers work with your facilities team to provide advice on software features and use, problem diagnosis and resolution, for many of your software products.
This service enables you to, Improve productivity of your technical staff, Improved system performance and reduced downtime and expedite problem resolution through trained technical resources.
Depot repair
You call CEC to request service and, if the product cannot be repaired with the help of remote support, we either (1) send you a return carton, with a prepaid label, to ship the failing product to the depot center for repair or (2) send a courier to pick up your machine and deliver it to the depot center for repair. The target repair time, dependent on machine type, ranges from as little as 12 hours or up to 5 business days after receipt at the depot. Service calls are accepted anytime, but the depot service is available from 8:00 a.m.to 5:00 p.m., Monday through Friday, ET.
Call us today at 614-392-2902.
Through affiliated partners CEC has teamed with the nations largest and most trusted partners.
Together we can cover most nation wide requests with our 24x7x4 hr coverage level.
Each partner we work with meets our stringent standards for response time and product knowledge and allows us to offer our customers better, faster and more reliable service.
